Originally Published as: United Steel Supply:
Gold Key Awards: 8 Website: www.unitedsteelsupply.com Phone: 512-263-0954
United Steel Supply wins its eighth consecutive Rural Builder Gold Key of Excellence award, following its first win in 2019.
“It’s a huge honor,” says United Steel Supply National Sales Manager, Conrad Farley. “Anytime our customer base acknowledges the service and quality we provide, it means everything to us. That’s the recognition we work for every day.”
United Steel Supply has quickly grown to become America’s largest distributor of USA-melted and prepainted Galvalume® steel, with facilities in six states that each house thousands of ready-to-ship coils. Despite this rapid growth, the team at United Steel Supply refuses to lose sight of the core principle that built the company’s success: service.
“We stay focused on the relationships we have with our customers, listening to what their needs are and how we can serve them better, how we can implement whatever service they expect from us, and identify if we’re ever falling short,” says Farley. “We look at what our customers need from us right now, today, while also working towards the long-term growth and success of those relationships.”
While United Steel Supply’s first focus is always the immediate needs of its customers, Farley added that their team is constantly working to develop new and improved systems, products, and services.
“We’re never satisfied. It’s never status quo. We’re always looking to lead the industry with innovations and new technologies, like our digital print steel and ultra-low-gloss paint systems. We just opened a new facility in Blackfoot, Idaho, with our first rail spur, expanding our customers’ transportation options. All of this is to strengthen our customers’ business models and help them grow. When they grow, we grow.”
Directly addressing the customers who voted for United Steel Supply to receive its eighth Gold Key, Farley expressed his gratitude. “All we have for our customers is grateful, thankful appreciation. We would never take this for granted. It’s our grade every year on how we’re doing, and we thank every customer who voted for us again.”
